While cruise company–initiated cancellations were once relatively rare (owed to few-and-far-between culprits like severe weather, ship mechanical failures, or company bankruptcies), it's a scenario that’s now, in the age of coronavirus, playing out more persistently.
Companies have cruise cancellation policies in place for refunds or postponements if your trip has been canceled—as many have. If your trip hasn’t been canceled but you’d like to opt out of an upcoming booking, know that many cruise lines have adopted significantly more relaxed cancellation and rebooking policies. Here’s everything you need to know about special cruise cancellation policies in place during the COVID-19 pandemic—as well as standard cancellation policies to expect at other times.
Cruise cancellations and coronavirus
Many cruise lines—including major players like Princess, Norwegian, and Celebrity—have temporarily suspended operations worldwide in response to coronavirus-related risks and restrictions. All companies have discontinued ocean-going departures from U.S. ports until at least April 11. “As you can imagine, the situation is rapidly changing day to day, and even hour by hour,” says Erika Richter, senior director of communications for the American Society of Travel Advisors (ASTA), a trade association.
Given the situation’s fluidity, travelers booked on sailings over the next few months should anticipate the possibility of a last-minute cancellation by the cruise line. In those cases, your cruise line or travel agent will contact you directly regarding compensation, in the form of either a full refund or future cruise credit.
If the cruise line hasn’t canceled your trip but you’d like to change it, know that many lines have temporarily replaced their standard cancellation or postponement penalties with more flexible policies. Specific terms and conditions vary by company, but most lines will now allow you to get a full cruise credit toward a future sailing date with no penalty; fewer lines are offering cash refunds.
“It’s worth noting that some lines are incentivizing the decision to rebook by offering some additional perks in the form of onboard credit—so you could be getting some added value if you decide to rebook your cruise,” says Colleen McDaniel, editor in chief of leading cruise review site Cruise Critic. If you go this route, Cruise Critic advises waiting a few weeks to do so, since lines are now overwhelmed with handling current cancellations and getting passengers returned safely to port from in-progress sailings. The site also advises patience, noting that refunds could take up to 90 days or more to be issued.
For sailings that are farther out, you don’t need to rush to a decision. These relaxed policies—many of which allow cancellations up to 48 hours in advance of departure—allow you to take a wait-and-see approach. Just be sure to review your cruise line’s fine print before reaching any decisions. “If the line ends up canceling off your cruise as part of their suspending service, you could have more leeway in terms of compensation and a refund offering,” McDaniel says. “But that will vary by line and circumstance.”